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REATEK SVK, s.r.o.

REATEK EUROPE, SE

Klincová 37/B, 821 08  Bratislava

SLOVAKIA

Tel: +421 905 671 158

       +421 917 374 112

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©2019 by REATEK SVK,s.r.o.

FREQUENTLY ASKED QUESTIONS

Is there someone available to talk with me before I make the order?

 

Off course! There is always someone from our team who is answering calls, in case we’re not available at that moment we are checking our emails almost 24 hours a day.

 

Are you able to do custom printing and design?

 

Yes, next to each product is option CUSTOMIZE YOUR PRODUCT.

  • Customer can design the arch individually

  • Hire our graphic designer or

  • Download free template to design own artwork on.

Can you create artwork design for us?

We have very talented designers in our team. Their graphic service charge is 70 EUR per inflatable arch design (including 3 revisions). But you can very easily create your own graphic design directly on our website, directly next to chosen product. Or download free template to design your own artwork on at no additional charge.

What are the artwork requirements?

  • The best is when the files are outlined in vector in the form of .ai, .pdf or .eps

  • In case of image, the image file quality must be at least 150 ppi (pixels per inch) is required.

  • Transparent backgrounds are best for image and .png files.

  • Usually .jpg files have low resolution and do not work to print clearly.

  • When artwork and design was approved, we do not accept returns. See return policy.

Where do I submit the logo and graphic design files for my order?

 

Just send us email and our helpful staff will assist you with the process and answer any further questions.

 

What are the artwork requirements?

  • The best is when the files are outlined in vector in the form of .ai, .pdf or .eps

  • In case of image, the image file quality must be at least 150 ppi (pixels per inch) is required.

  • Transparent backgrounds are best for image and .png files.

  • Usually .jpg files have low resolution and do not work to print clearly.

  • When artwork and design was approved, we do not accept returns. See return policy.

 

Which arch material should I choose?

 

600D Polyester is standard production material, which is:

  • Lightweight, easy to transport

  • Compact

  • Cost effective

  • Lower life expectancy in comparison with PVC 0,45mm

  • UV-protected, water resistant, fire-retardant

  • Fully printable - dye sublimation print, logos, designs, artwork

  • Only available for a constant air inflatables: Blower must be permanently attached to keep the arch inflated. Continuous power source is needed.

 

PVC Tarpaulin 0,45 mm

  • Thick material as used for bouncy castles

  • Strong, heavy duty

  • High resistance

  • Easy to wipe clean

  • UV-protected, water resistant, fire-retardant

  • Fully printable - digital print, logos, designs, artwork according to requirements.

  • Only available for a constant air inflatables: Blower must be permanently attached to keep the arch inflated. Continuous power source is needed.

 

Sealed products – airtight TPU bladder with 500D fabric cover

  • innovative and practical solution of inflatable arch

  • silent – no electricity required

  • durable (sealed TPU tube covered with quality 500D polyester)

  • High security is ensured by over pressure valve

  • UV coating, fire – resistant, water resistant

  • Transportable and easy set up

  • Easy to clean

  • Fully printable - dye sublimation print, logos, designs, artwork

  • Sealed arches do not require electricity and continuous power source. No permanent blower required. The pneumatic arch REATEK is inflated only once at the beginning with electric or hand pump and stays inflated itself. No additional power source or air source are required.

What is the blower specification?

 

Low noise, high efficiency 680W – 1100W – 1500W compact fans for commercial inflatables made in UK, by Gibbons Fans.

 

The injection moulded, impact resistant casing results in a lightweight blower which takes up minimum space during transportation.

 

  • High performance from a compact design

  • Great choice for smaller commercial inflatables

  • CE, TUV, GS and IP 44 approved

  • Low Noise

 

How long is your warranty?

We are European based producer of high quality inflatables with 3 years warranty, service and customer support.

 

Do you provide repair service?

Our products are designed for easy and user-friendly service without need to send the arch out for service. In case you need authorized repair service just contact us for sending you information about authorized service in your country.

 

What accessories are included in package?

  • Accessory package for 600D Polyester products: EU brand Gibbons blower, heavy duty pegs, rope, practical bag for transportation and storage of the arch, repair kit.

  • Accessory package for PVC tarpaulin 0,45 mm products: EU brand Gibbons blower, heavy duty pegs, rope, practical bag for transportation and storage of the arch, repair kit.

  • Accessory for Pneumatic (sealed) products: electric air pump, hand pump, rope, stakes, repair kit, practical carry and storage bag.

 

How to set up our products?

For details see - Set Up Manual

 

How to clean the products?

The first tip is cleaning the product while they are standing. The highest parts should be cleaned when the product is deflated. First use a dry cloth to remove the dust and initial dirt. Resistant dirt can be cleaned with the soft soap and water only. We recommend using less soap and do not put a lot of water on the products. Before storage make sure that the product is completely dry.

 

*Warning: Harsh solvents can ruin the artwork on your product or degrade the material.

 

How to store and transport the inflatables?

Make sure your inflatable product is completely dry before you put it in storage.

When you transport the product do not drag it over rough surfaces or sharp objects.

When your inflatable is not being used, it should be stored in a dry and shaded area to protect it from damage caused by the weather. Also, electric blower must be stored in a dry, shaded place.

 

 

 Can I make adjustments, changes or cancel my order?

 

Changes must be made before the order is sent to production. Customers will always approve artwork before it is sent to production, but if for some reason they try to change or cancel the order once we have begun printing, we cannot stop the process. Contact your sales rep immediately to see if you can cancel or change your order.

 

How can I check status of my order?

 

Contact our sales department and our sales rep emails you a tracking number to check the progress of your shipment.

 

 

What are shipping costs?

 

Free of charge for all inflatable advertising products within EU.

 

What is the lead time on a custom made inflatable?

When the order is proceeded, your design is approved, and payment is received, usually the product is produced and delivered within 3 weeks.

 

If you still have unanswered questions or you require additional information, please contact us. We will be more than happy to hear from you.